Damaged in Transit
For any packages damaged in transit, please reach out to us as soon as possible at Pepperell.Bees.com. Please be sure to attach pictures of damaged item(s). We will open a trace with the courier immediately. If the product cannot be consumed, we will process a replacement once the trace is complete.
Lost in Transit
For any packages lost in transit, please reach out to us as soon as possible Pepperell.Bees@gmail.com. We will open a trace with the courier immediately. We will process a replacement as soon as the courier has completed their trace and deemed the package lost.
Returns and Exchanges
Any consumable item is considered final sale. All other items, if deemed defective, subject to the our discretion. That being said, your happiness is our main goal so if you encounter any problems with any of our honey products, please contact Pepperell.Bees@gmail.com within 7 days of delivery of order and we will do what we can to make it right.